Last updated on 30th March 2025

Shipping Policy

This Shipping Policy governs the shipment of products purchased from Honey Wholesale (operated by Yiri Pty Ltd, ABN 42 638 349 274). By purchasing from our website, you acknowledge and agree to the terms below.

1. Shipping & Delivery Estimates

We ship globally using a range of carriers including Australia Post, FedEx, Aramex, BigPost, and other providers as needed.

All shipping times provided on our website are estimates only and may vary due to carrier delays, customs processing, public holidays, or other factors beyond our control. Unless otherwise stated, we do not guarantee delivery times, and we are not liable for any delay or loss caused by third-party carriers.

Orders may be cancelled only if they have not yet been dispatched. Once dispatched, shipping fees are non-refundable.

2. International Orders & Customs

If you are purchasing from outside Australia, you are deemed the importer of record and are solely responsible for:

• Compliance with all local laws and regulations,

• Payment of any import duties, taxes, or customs fees.

Honey-Boutique has no control over these charges and cannot predict their amount. International shipments may be inspected or opened by customs authorities, which may cause delays.

We are not liable for any delays, seizures, or rejections caused by customs or border control agencies. No refunds or replacements will be issued for goods refused or destroyed by customs.

3. Product Information Disclaimer

While we strive to ensure accuracy, packaging, labelling, and appearance may vary from what is shown on the website. All descriptions, claims, and content are provided for informational purposes only.

For therapeutic, health-related, or ingestible products:

• Always consult your healthcare provider before use.

• Information on our website is not medical advice and must not be relied on as such.

• We are not liable for any adverse effects arising from misuse, reliance, or misinterpretation of product descriptions.

4. Risk & Title

All products are shipped from Australia. Risk in the products passes to you upon delivery to the carrier. Title passes upon full payment. We are not liable for lost, stolen, or misdelivered packages once tracking confirms delivery.

5. Delivery Failures or Returns

If a parcel is returned to us due to:

• Incomplete/incorrect address,

• Failure to pay customs fees,

• Failure to collect the package within the carrier’s timeframe,

…you will be responsible for all re-shipping costs or may request a refund less original shipping and handling fees, subject to our approval. Perishable items cannot be refunded.

6. Amendments

We may update this Shipping Policy at any time without prior notice. The version available at the time of your order will apply to your purchase.

7. Your Legal Rights

Nothing in this policy limits your rights under the Australian Consumer Law or any other applicable legislation.