Last updated on 30th March 2025

Returns Policy

We aim to provide our customers with high-quality products and service. Due to the nature of our offerings, we do not accept returns or change of mind cancellations, except as required under the Australian Consumer Law or in rare, exceptional circumstances at our sole discretion.

1. No Change of Mind Returns

We do not offer refunds, replacements, or exchanges for change of mind purchases.

This includes but is not limited to:

• Unopened or unused products,

• Items purchased as gifts,

• Orders with duplicate or mistaken selections by the customer.

Please choose carefully before completing your purchase.

2. Exceptions for Faulty or Incorrect Items

If you believe your item is faulty, damaged, or incorrect due to our error, please contact us within 7 days of delivery by emailing info@honey-boutique.com.au with the subject “Faulty Item” and include:

• Order number

• Photos showing the fault or issue

• Description of the issue

We may request that you return the item or dispose of it safely, depending on the situation. Refunds or replacements are assessed on a case-by-case basis and may be issued in accordance with your rights under the Australian Consumer Law.

3. Products Not Eligible for Return

In line with health and safety standards, the following items cannot be returned:

• Perishable food items (e.g., honey, bee pollen, royal jelly)

• Alcohol products (e.g., mead)

• Digital products or gift cards

• Any items that have been opened, used, damaged after delivery, or altered in any way

4. Third-Party Sellers

Where a product is sold and fulfilled by a third-party seller via our website, that seller’s return policy may apply. However, your rights under the Australian Consumer Law still apply in all cases.

Yiri Pty Ltd does not accept responsibility for return shipping or disputes related to third-party sellers. Please refer to the product listing or contact the seller directly for their returns policy.

5. Shipping Costs

Unless required by law, we do not cover shipping costs for returned products. Where a return is approved (e.g. due to a fault or incorrect item), we will provide instructions regarding shipping and any eligible reimbursements.

6. Legal Rights

This Returns Policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies you may have under law.